Do not sell or share my personal information
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Trouble Shooting
What should I do if my map update installation was unsuccessful?
Visit the Contact Us page to get in touch via email or phone. Our agents can verify that you have the correct map update and that you are following the proper installation process.
How can I perform a reset on my navigation system?
Please contact your local dealer for assistance.
I have a technical issue with my navigation system, where can I have it checked?
All repairs should be performed by an authorized Dealership.
General
When should I update?
If it's been a year or more since your last vehicle map update, it's likely time for a refresh. Map updates are usually released annually and include new and changed roads, updated points of interest, and revised addresses. Updating your map improves the routing accuracy and functionality of your navigation system.
Will I get new features when I update my navigation?
Some map updates may introduce new features, although the specific additions and data can vary depending on the navigation system. To find out more about what's included in the update for your vehicle model, please check the product description.
Will the map update for my vehicle work on other vehicles?
Typically, map updates are specific to each vehicle's navigation system, which can differ across models and may change from one year to the next. Therefore, updates are not universally interchangeable.
Customer Service
When will my order dispatch?
Orders placed before 3:00pm BST on business days will be processed and dispatched on the same day, subject to stock availability and successful payment or credit card authorisation. Please note that orders made over the weekend will be shipped on the following business day.
How can I return a map update?
Unfortunately, all software sales, including map updates, are non-refundable. Once purchased, these products cannot be returned due to the nature of digital content. We encourage customers to verify their system requirements and compatibility before making a purchase to ensure satisfaction with the product.
How can I cancel my order?
We are unable to adjust or cancel orders once they have been processed and/or shipped. To ensure accuracy and avoid any inconveniences, we strongly recommend reviewing all details carefully before finalising your order.